QBC Trading is an import, export, and general trading business based in Lahore, Pakistan, supplying hardware products to distributors, wholesalers, trade buyers, and retail customers. This policy explains what happens to the information you give us on this website.

We only collect information you enter yourself. There are no customer accounts on this website, and we do not ask for any payment or card details here.

• Contact form — your name, email address, phone number (optional), and your message.
• Trade account application — company name, contact person, phone, email, NTN (optional), city (optional), the pricing tier you are applying for, and any business details you add.
• Product availability enquiry — when you ask to be notified about an item, we record your name, email, phone (optional), your message, and which product or variant you asked about.

We use Google Analytics on the live website to understand how visitors use our pages — for example which products are viewed most, and whether people are on mobile or desktop. This gives us aggregated statistics such as approximate location, device and browser type, and pages visited. It is not used to identify you personally, and we do not run advertising or re-targeting trackers.

You can block analytics cookies through your browser settings or by using a private or incognito window.

• To reply to your enquiry, quote prices, and discuss your requirements.
• To review and approve or decline trade account applications, and to set the correct pricing tier if approved.
• To let you know when an out-of-stock product becomes available again, if you asked us to.
• To keep normal business records of who we have dealt with and what was agreed.
• To improve this website and our product range.

We do not send marketing emails or newsletters from this website, and we do not add you to any mailing list without you asking for it.

We do not sell, rent, or trade your information to anyone. It is shared only where it is necessary to actually run the business:

• Service providers who operate our website hosting, email, and analytics on our behalf.
• Our own staff, who use it to respond to you and manage your account or order.
• Government or regulatory authorities, where we are legally required to provide it.

Enquiries and applications are kept for as long as they are useful for our business records, and to maintain a history of our dealings with you. If you would like your information removed, contact us using the details below and we will do so unless we are required to keep it for legal or accounting reasons.

Information submitted through this website is transmitted over an encrypted (HTTPS) connection and stored in our internal business system, which is restricted to authorised staff. No method of transmission or storage is completely secure, so while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You can ask us to tell you what information we hold about you, correct anything that is wrong, or delete it. You can also ask us to stop contacting you at any time. Just get in touch using the details in section 11.

This website is intended for businesses and adult buyers. We do not knowingly collect information from children. If you believe a child has submitted information to us, please contact us and we will remove it.

Our website links to our social media profiles and may link to other third-party sites. This policy does not cover those sites — please check their own privacy policies.

If you have any question about this policy or about how your information is handled, contact us at [email protected], call +92 323 8839155, or use our contact page.

We may update this policy as our business or this website changes. The revised version will be posted on this page with a new “last updated” date above.